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WANT TO CHAT? Try these times! 12:30 PM ET/9:30 AM PT 6:00 PM ET/3:00 PM PT 9:00-11:00 PM ET 6:00-8:00 PM PT RICHARD`S NEXT CHAT! AUDITORIUM Monday, December 1st 2014 8:15 ET/5:15 PT

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Store Shipping/Return Policy

USPS Priority and Express Mail Shipping Rates:

Order Amount

United States

Canada

 

Standard/Express

Standard

$0 - $19.99

$5.95/ $25.95

$14.95

$20 - $39.99

$7.95/ $27.95

$16.95

$40 - $59.99

$9.95/ $29.95

$18.95

$60 & up

$11.95/ $31.95

$20.95

Official Richard Simmons Store Shipping and Return Policies
Thank you so much for shopping with us! Here at the Official Richard Simmons Store, we'll have unique items, backstage exclusives, and great products for your health and happiness. We've put together this list for you our valued customer to make your shopping experience fast, easy, friendly, and most of all, fun.

Your satisfaction is our top priority and we look forward to serving you!

Shipping is by USPS Priority Mail within the US and Canada.  Express shipping is only available within the US.  We ship Monday through Friday, excluding holidays.

Standard Shipping: 7-10 business days

Express Shipping: 2-4 business days

We're sorry, but we do not have the ability to arrange pick up of items, all items are shipped.

If something goes wrong with your order or with the shipping, here are our Return Policies to help you.

1. If you receive damaged or defective products, or you received something you didn't order, please let us know within five (5) business days by email at this email address: This email address is being protected from spambots. You need JavaScript enabled to view it. .

2. Once we receive your email, we'll send you a confirmation with further instructions, including return mailing information, if it is needed.

3. Once we've received your returned products, we will email you regarding the status of your replacement products or your refund. Your refund will be for the cost of the item less shipping and handling and applied to the method you made your payment. Please note that it may take 1-2 monthly cycles (depending on your credit card company) to post to your account.

4. If your products haven't arrived and it has been 14 business days, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will be happy to resend the order or items that were not received. We do not refund for items never received or shipping costs. (21 days is the earliest the USPS will process a claim for an insured package. Visit http://www.usps.com/insuranceclaims/welcome.htm for details.)

Of course, you can contact us anytime at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll have someone respond to you, usually within 24 hours, excluding weekends and holidays. 

We thank you again for your shopping at our Store. You are our priority!